The most current summary for all your orders is always available in Your Account, or you can call us at 1-888-628-8166. Back To Top

You can request a cancellation anytime before your item ships and we will make every effort to honor your cancellation request. If your order has already entered the shipment process, however, we might not be able to cancel it and it might ship despite your request. If this happens, simply contact us for a RMA.

Please note that special order or volume order may not be able to cancel depending on the manufacturer's policy. Back To Top

On the check out page, please specify the MUST ARRIVE date. There is no additional fee for rush order. However, the transit times are not guaranteed by the shipper and carrier. Back To Top

You can go to this sign up page directly. Back To Top

1. First login into your account
2. Click on "My Account" on the top of the page
3. Then you would see your information on this page

Or click here to go to My Account. Back To Top

We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. That total shipping charge will be displayed on the last page of the order form, before you submit your order. The shipping time will be based on the types of fright method you selected. Back To Top

Please email us at service@direct-lighting.com or call us at 1-888-628-8166 or 909-673-0802 we will help you on this. Back To Top

Depending on the inventory level, some of the products we ship out right away on the same day you purchase. Sometimes it will be shipped out from the manufacturer directly. In that case, it would take 3-5 days before your products are shipped out. Back To Top

If delivery driver has not yet left your location:
Please ensure the driver makes a note on the delivery paperwork to indicate the item has been received in DAMAGED condition. Then you refuse the shipment. The driver will then take the damaged item and return it to us. Once we receive the return item, we will issue you a replacement or a refund without any extra fee.

If discovered after the driver left:
In the event of damage to your products it is required by UPS/FedEx that you retain all packaging materials (inner boxes, packing peanuts, outer boxes, etc.); as well as damaged items and contact us immediately. Failure to follow these requirements may result in Direct-Lighting.com being unable to file claims on behalf of you with the freight carrier for reimbursement.

No merchandise may be returned without prior return authorization. Please see how to return your order

Please contact Direct Lighting Customer Service to report the situation. Back To Top

Direct-Lighting.com accepts Visa, Master, American Express, and Discover Card. Wire transfer and check are also accepted. Please email us for details. Back To Top

Direct-Lighting.com will not bill you until your products, including backordered or preordered items, are actually ready to ship. For items that need to ship from manufacturer warehouses directly, you will be charged on the day the order is processed, which usually is 24 to 48 hrs after the order is placed online. Back To Top

Yes, you have to pay for the sales tax if the product is shipped to California. Unless you contact us ahead and email us your reseller's permit. Back To Top

Yes we provide 110% price matching. Back To Top

Direct-Lighting warrants that its products will be free from defects in material and workmanship for a period of 1 year from the date that products are sold to the customers. Light bulb carrys 30 day warranties. Warranty is void if the product has been altered, misused, or used for purpose other than those for which it was designed. Back To Top

Should the product fail to operate during the full warranty period, Direct-Lighting has the option of repairing, replacing or refunding the customer at the discretion of Direct-Lighting. Shipping of goods back to Direct-Lighting is on the customer, Direct-Lighting will pay the shipping of goods back to the customer. Back To Top

Direct-Lighting will not under any circumstances be liable for any damages whatsoever, including any special, indirect, incidental, consequential or exemplary damages resulting from the use or loss of use of the product(s), due to any cause, even if Direct-Lighting has been advised of the possibility of such damages. In any event, Direct-Lighting's total liability to you for all damages (Whether based on contract, torte or other theories) will be limited to the amount you actually paid for the product(s). Some states and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation may not apply to you. Back To Top

Please refer to our Return Procedure. Back To Top

Please contact our customer service. Back To Top

We have reliable secure page with full encryption algorithm protecting our full capability shopping cart and customers' information. Back To Top